Returns & Exchanges

At Cute Things from Japan, we want you to love your home decor and stationery items. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare Your Package

  Carefully pack the items in their original Japanese packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the parcel to our designated returns center.

• 4.
  Receive Your Refund

  Once we inspect the returned items, we will process your refund to the original payment method within 5-7 business days.