Frequently Asked Questions
Everything you need to know about bringing a touch of Japan to your home.
How long does international shipping take from Japan?
Standard shipping typically takes 7-14 business days, while express options via DHL or EMS can arrive within 3-5 business days depending on your location.
Are the products authentic and made in Japan?
Yes, we curate our collection directly from Japanese artisans and reputable manufacturers to ensure every item is an authentic piece of Japanese design.
Will I have to pay customs or import duties?
Recipients are responsible for any customs fees or import taxes imposed by their country. We recommend checking your local customs office for specific thresholds.
What is your return policy for fragile home goods?
We accept returns within 30 days of delivery. If an item arrives damaged due to shipping, please contact us immediately with photos for a full replacement or refund.
Do you offer gift wrapping for special occasions?
Absolutely! We offer traditional Japanese-style gift wrapping (Furoshiki or decorative paper) that can be added to your order at checkout.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your door.